NICE inContact | WFM Software Quote

Your contact volumes aren’t static all day—why should staffing levels be? Achieve balance in employee needs, customer satisfaction, and cost containment by ensuring the right agents with the right skills are available at the right time. By matching demand to your scheduled workforce, NICE inContact’s call center workforce management system assists you in creating the best-case staffing scenario.

Improve Customer Satisfaction With:

Accurately Forecast Your Customer Demand
Schedule and Manage Staff Effectively with Workforce Management Software
Empower Employees to Participate in the Scheduling Process
Track and Promote Adherence to Schedules
Get Real-Time Visibility into Staffing and Call Volumes

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⁺500,000

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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WFM Software by NICE inContact