NICE CXone | Quality Management

Maintain the highest levels of quality with our effective, customizable contact center quality management solution. NICE CXone Quality Management provides your management staff with a clear way to evaluate employee performance, ensure adherence to corporate procedures, and maximize staff productivity. Contact us today to learn how we can help you maintain the highest levels of quality without sacrificing time or resources.

Quality Management Features Include:

Unlimited Playback
Quality Management Reviewer Licenses Included
Play Back Synchronized Recordings for Easy Agent Scoring
Flexible, Easy-To-Use Form Builder
Detailed Reporting
Ability to Share & Download Quality Management Forms

SIMPLE & SCALABLE
NICE inContact Workforce Optimization can be scaled quickly depending on contact center needs and is the most user-friendly product on the market today.

ANY SYSTEM, ANY TIME
Our workforce optimization software is designed to work with all phone systems.

CALL RECORDING+
Our leading call and dekstop recording software provides the foundation for tools like quality management, workforce management, speech analytics, and more.

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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NICE CXone Quality Management Solutions

Quality Management Features Include:

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