Ensure high customer satisfaction by gathering callers’ feedback immediately after calls with NICE CXone Customer Satisfaction Surveys. From measuring your customers' referral potential to assessing customer and employee satisfaction, NICE CXone Customer Satisfaction Surveys make data collection and analysis easy.

Improve Customer Satisfaction With:
  • Multiple Survey Options
  • Offer to Customers Immediately After Call Ends
  • Accurately Measure Customer Retention
  • Use Customer Survey Feedback to Coach Agents
  • Summarize and Analyze Feedback with Custom Reports
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