InContact Identified As Market Leader

2015 Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015-2016

This report reviews many of the leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares solutions based on the strength of their technology platforms, the views of their customers, and the impact that each company has in the marketplace.

This Report Contains

  • Key Findings & Trends in the Cloud Contact Center Market
  • Identification of Market Leaders, Challengers, and Followers
  • Analysis of Each Vendor's Market Impact
  • Technology & Execution Assessments
  • Ovum Market Ratings

99.99% UPTIME AGREEMENT
We have the industry's best uptime agreement, which ensures your contact center keeps running, no matter what.

+2,000 CALL CENTER DEPLOYMENTS
Our software is used by companies of all sizes, industries, and verticals.

+1 BILLION INTERACTIONS PER YEAR
Our software facilitates over a billion customer interactions per year, ensuring that your customers can reach you when they need to.
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INCONTACT CUSTOMER SPOTLIGHT


New Balance

"We needed one solution that was going to be able to integrate our WFO, phone system, and CRM in one place. We chose inContact because they provided a one-stop shop for all of our solutions."

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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