Complete Cloud Contact Center Solution

inContact offers the only complete cloud contact center solution. Recognized as a leader by five major analyst firms, our software is helping organizations around the world improve their customer experience with a unified suite of omnichannel routing, workforce optimization, analytics, and voice as a service – delivered on an enterprise-grade open cloud platform.

Improve Customer Satisfaction

  • Connect with customers across any channel
  • Unlock the full potential of your team
  • Turn reporting and analytic insights into results
  • Communicate clearly with your customers with the industry's only voice quality guarantee
  • Trust the scalability, reliability, and flexibility of the cloud

inContact offers the only complete cloud contact center solution. Recognized as a leader by five major analyst firms, our software is helping organizations around the world improve their customer experience with a unified suite of omnichannel routing, workforce optimization, analytics, and voice as a service – delivered on an enterprise-grade open cloud platform.

Improve Customer Satisfaction

  • Connect with customers across any channel
  • Unlock the full potential of your team
  • Turn reporting and analytic insights into results
  • Communicate clearly with your customers with the industry's only voice quality guarantee
  • Trust the scalability, reliability, and flexibility of the cloud
Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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