Customer Expectations in an Omnichannel World
Panel Discussion and Luncheon Event

Join your fellow contact center colleagues at our San Antonio thought leadership panel discussion and enjoy a delicious lunch on us. You’ll get valuable advice from industry experts, Tim Montgomery of Alamo Cloud Solutions (ACS) and Matt Wilbanks of HelpSocial, and exchange actionable tips and best practices with your industry peers.


We’ll talk about:

  • How to identify the right mix of social and mobile support
  • How to create a seamless journey to build satisfaction and loyalty
  • Tips for coaching your agents to be “ambassadors of expectations”


Space is limited, so register now.



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Tim Montgomery
Founder & Managing Partner,
Alamo Cloud Solutions (ACS)


Tim has assisted some of the world’s most recognized organizations in a variety of vertical industries as a highly-experienced and results-driven customer service and contact center operations advisor.
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Matt Wilbanks
CEO & Co-Founder,
HelpSocial


Matt is a computing solutions specialist, entrepreneur and social media practitioner. HelpSocial is a social platform for customer care that was spun out of Rackspace with the support of lead investor, Mark Cuban.  

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Patrick Russell
Sr. Product Marketing Manager,
inContact

A leader in the contact center industry with 13 years of experience, Patrick has a proven track record of improving processes and driving sales and service results. He has a deep understanding of WFO benefits.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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