Powering Great Customer Experiences in the Cloud
Panel Discussion and Luncheon Event

The digital revolution changed everything: your customers, their expectations and your competition. Winning means turning every customer experience into a competitive advantage towards achieving business goals.

Join us for our panel discussion, Powering Great Customer Experiences in the Cloud, and you’ll come away with new insights and approaches.


Join us and learn:

  • Why every customer interaction is a valuable “moment of truth” with potential impact
  • How to make the most of your contact center re-platform
  • The importance of unleashing your workforce's potential to totally transform the customer experience
  • How to easily move Omnichannel Routing to the cloud


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Tony Ritchie
Director of Customer Service,
ICON Health & Fitness


Tony has 32 years of experience, which includes past leadership positions with Google, I-Omega and Marketstar. He currently focuses on inbound technical support and service excellence for customers.

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Bruce Westenskow
Co-Founder & Chief Technology Officer,
Clearlink Technologies


Bruce manages the development of all technological infrastructure; namely the data and phone networks so crucial to the business. While once the sole IT employee, he now oversees 12 IT specialists.
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Paul Herdman
Global Head of
Customer Experience,
NICE inContact

With nearly two decades of marketing research (Kantar TNS), customer experience (MaritzCX), and customer success leadership, Paul has helped companies design, manage, and improve their customer journey.
Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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Call us at 866-965-7227 to talk to an inContact Sales Rep

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