inContact Identified as the Customer Satisfaction Leader in DMG Consulting Independent Survey

Download this 12 page report to learn why DMG Consulting's Customer Satisfaction Survey found inContact to be ranked highest overall for vendor satisfaction in the cloud contact center market.


Customer Satisfaction Matters

“The most notable results among the individual vendors were achieved by inContact, with the top score in 9 of the 12 categories, including a perfect score, 5.0, in 3 areas: current product, communication and pricing." DMG Consulting LLC’s 2016-2017 Cloud-Based Contact Center Infrastructure Market Report, November 2016.
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99.99%
guaranteed uptime
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2,000+
call center deployments
2000 customers
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6+
billion interactions
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230,000+
agents supported



Recognized Leadership by all 5
Leading Industry Analysts



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Leader in CCaaS Magic Quadrant
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2016 Market Share Leader
2015 Customer Value Leader

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Customer Satisfaction Leader

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Cloud contact Center Market Leader

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2016 Product of the Year

Speaker 1

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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