2016 IDC MarketScape Identifies inContact as a Leader of the Cloud Contact Center Market 

Download the IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment to see how the vendors were evaluated in the following categories:
  • Functionality 
  • Delivery
  • Scalability
  • Portfolio of benefits delivered
"Among the strengths cited by customers were integration of new offerings that worked well with existing products and inContact's voice/network infrastructure." - IDC






LEADING 99.99% UPTIME
AGREEMENT

We have the industry's best uptime agreement, which ensures your contact center keeps running, no matter what.

+175,000 AGENTS AROUND THE WORLD
Our solutions are implemented by companies and organizations of all sizes, industries, and verticals.

6 BILLION INTERACTIONS
PER YEAR

Our software facilitates over six billion customer interactions per year with the speed and flexibility of the cloud.
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INCONTACT CUSTOMER SPOTLIGHT


Hoveround

"The efficiencies we’ve gained not only help our company grow, but also help our customers feel like they have the ability to get to the appropriate person in the company to assist them with their needs."

-- Jim Kruse, Chief Operating Officer, Hoveround Corporation

Speaker 2

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

Speaker 3

Patrick Russell

Senior Manager Product Marketing - inContact

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.

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